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How krkia Handles Your Personal Information

Your account data, payment activity through bKash, Nagad, and Rocket, and how you use the lobby are all covered under this policy.

Account data protectedbKash, Nagad, Rocket wallet privacyCookie controls availableData request supportedBangladesh-region policy
krkia How krkia Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send a data request or privacy question to our support address and we aim to respond within the timeframe required by applicable local rules.
Live Chat Open the chat widget from your account dashboard to speak with our support team directly about any privacy concern or data access request.
Account Settings Some data preferences — including communication opt-outs and cookie choices — can be managed directly from the settings section of your account.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit All data exchanged between your device and our servers is encrypted. This covers login, wallet top-ups via bKash or Nagad, and any account update you submit.
Cookie Controls We use functional and analytics cookies. You can adjust non-essential cookie preferences through the cookie banner or your browser settings at any time.
Retention and Deletion Payment records tied to Rocket, bKash, or Nagad transactions are kept for the period required by financial regulations. You may request deletion of other account data by contacting support.
Access and Correction You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details, by submitting a written request through our support channel.

Common Questions About Your Privacy

We collect the contact details and identity information you provide at registration, plus payment references from bKash, Nagad, or Rocket transactions linked to your account wallet.

We do not sell your data. We share it only with payment processors, fraud-prevention services, and where required by law in your eligible region.

Retention depends on data type. Payment records are kept as long as financial regulations require. Session and browsing logs are cleared on a shorter cycle. You can ask for specifics via support.

Yes. Submit a written data access request through live chat or email support. We will respond within the timeframe set by applicable local law for your region.

Log in, go to account settings, and edit the details you can change directly. For fields that require verification — such as your registered mobile number — contact support to request a correction.

We delete or anonymise personal data that is no longer needed. Payment and transaction records may be retained for the period required by applicable financial regulations in your region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.